Terms and Conditions
Welcome to Mobile Master Cheltenham Limited ! These Terms and Conditions govern your use of our website, our services, and any transactions you make through Mobile Master. By using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website or services. If you do not agree with any of the terms outlined below, you should not use our website or services.
1. General Terms
Eligibility: By using our website or services, you represent and warrant that you are at least 18 years old or have the consent of a parent or guardian.
Modification of Terms: Mobile Master Cheltenham Limited reserves the right to update or modify these Terms at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review these Terms periodically.
2. Services Provided
Mobile Master Cheltenham Limited offers mobile repair services for a wide range of mobile devices. Our services include:
- Diagnostic and repair of mobile phones.
- Screen replacement, battery replacement, and other mobile device repairs.
- Software troubleshooting and updates.
Our services are provided as described on our website or as agreed upon with you at the time of service. We reserve the right to refuse or discontinue service if we determine that a repair is not feasible or if the device is not eligible for repair.
3. Service Pricing
Service Fees: The prices for our repair services are listed on our website or provided during consultation. Service fees may vary depending on the type of repair and the specific device.
Payment: Payments for services are due upon completion of the repair or as agreed upon. We accept various forms of payment, including credit cards and online payment systems.
Changes in Pricing: Mobile Master Cheltenham Limited reserves the right to change pricing at any time without prior notice. Any price changes will be reflected on the website or in a written estimate or will be communicated through any digital communication channel via WhatsApp, SMS or any similar prevailing application.
4. Device Warranty
Warranty on Repairs: Mobile Master Cheltenham Limited offers a warranty on the parts and labour for the repairs we conduct. The warranty duration is typically 30 days from the date of repair. Warranty coverage is limited to the specific repair performed and excludes damage caused by accidents, misuse, or unauthorized tampering.
Exclusions: Warranty does not cover software-related issues, external physical damage (such as cracks, water damage), or problems arising from third-party accessories or modifications.
5. Responsibilities of the Customer
Accurate Information: You agree to provide accurate information about your device, including the model, serial number, and issue you are experiencing. Failure to do so may affect the repair process or result in an inaccurate estimate.
Device Backup: Mobile Master Cheltenham Limited recommends that you back up all data on your device before submitting it for repair. We are not responsible for any loss of data, files, or applications.
Unauthorized Repairs: We reserve the right to refuse any repair if we believe that the device has been tampered with by unauthorized individuals or third-party services.
6. Limitations of Liability
No Guarantee of Repair Outcome: While we strive to provide high-quality repairs, we cannot guarantee that a device will be restored to full functionality or that the issue will be fully resolved. Some problems may be unrepairable or may require additional repairs that will incur extra charges.
Indirect Damages: Mobile Master Cheltenham Limited is not responsible for any indirect, consequential, or punitive damages, including but not limited to loss of business, loss of data, or personal injury, arising from the use of our website or services.
7. Privacy Policy
Your use of our services is also governed by our Privacy Policy. We are committed to protecting your personal information and will handle it in accordance with the terms outlined in that policy.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated by Mobile Master. We have no control over and are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of these third-party websites.
9. Termination
Mobile Master Cheltenham Limited reserves the right to suspend or terminate your access to our website or services if we determine, at our sole discretion, that you have violated these Terms and Conditions. Any termination of access will not affect any obligations or liabilities incurred prior to termination.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
11. Dispute Resolution
In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the parties agree to first attempt to resolve the dispute through informal negotiations. If the dispute cannot be resolved through informal negotiations, it will be resolved through binding arbitration in England and Wales, and the decision of the arbitrator shall be final.
12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Mobile Master Cheltenham Limited
Email: support@themobilemaster.co.uk
Phone: 07466339777
Address: 71 High St, Cheltenham GL50 1DU, Gloucestershire, UK